Invoices and billing details

• Invoice details

  Where the details on the VAT invoice come from and how to change them.Some readers

• Downloading invoices

  Where to find and how to download invoices and the licence history.Some readers

Managing your subscription

• An overview of the billing panel

  Where to find the "Your subscription" panel in the application and what it contains.Some readers

• Changing the plan

  How to change the package or the billing model and when the change takes effect.Some readers

• Changing the number of seats

  How to buy extra seats (licences) in your plan or reduce them.Some readers

• Ending the service

  How to end the subscription, what happens to the data and how to reverse the decision.Few readers

Packages and Plans

• The packages available

  A comparison of the Silver, Gold, Platinum and Diamond packages and what you get free of charge in each of them.Popular

• The subscription models

  The differences between a monthly and an annual subscription and when to choose which.Some readers

Billing

• Payment and billing methods

  Automatic card payment and paying for the next period by hand, plus the methods available.Some readers

• Managing payment cards

  How to add and remove a card and set the default one for automatic renewals.Few readers

Frequently Asked Questions (FAQs)

• What happens when the trial ends?

  What happens after the 21-day trial.Few readers

• Who can manage the plan and the payments?

  Which roles have access to the plan, the payments and the invoices.Few readers

• What does "Managed by Proplanum" mean?

  What a plan managed by an account manager means.Few readers

• What happens if I do not pay for the licence on time?

  What happens when the licence is not paid for on time.Few readers