Articles on: Plans, Prices, Billing

What does "Managed by Proplanum" mean?

If you see a "Managed by Proplanum" badge on the "Your plan" card, it means your plan is set by an account manager at Proplanum rather than changed by you in the application. We use the managed mode most often for large companies with an individual offer (the Diamond package, an SLA/DPA agreement). That way the terms are matched to your organisation and a dedicated account manager handles them.

What that means in practice

In the managed mode, plan changes and payments are handled by the account manager. On the plan card, instead of the "+ Buy extra seats" and "Change plan" buttons, you will see the "Managed by Proplanum" badge.

In this mode:

you do not change the plan or the number of seats from the "Your subscription" portal
the billing and payment terms are set by the account manager
the package and the limits are matched to your agreement

The managed mode is a convenience — there is nothing for you to set up yourself. Your account manager makes every change for you.

How to make a change

To change the plan, the number of seats or the terms of cooperation, get in touch with your account manager. Tell them what you need — they will prepare and roll the change out on the Proplanum side.

Important: If you do not know who your account manager is, use the contact details given when the agreement was concluded, or write through the contact form on the Proplanum website.

More about the packages available here: The packages available.

Updated on: 10/08/2026

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