Sometimes you have to give a subscription up — for example when you change tools or close the business. This feature lets you end the service yourself and know in advance what will happen after the end date. The decision is neither immediate nor irreversible — you can reverse it with a single click right up to the end of the period you have paid for.

How to end the service

1. In the left-hand menu open "Billing" — you will find it at the bottom — and go to the "Your subscription" page.
2. In the right-hand rail, at the bottom, click the small "End the service" link.

3. In the "End the service?" window read the consequences, type the organisation's name in the confirmation field and hold the "Hold to end the service" button down (about 3 s).

What happens afterwards

• The service runs unchanged to the end of the period you have paid for.
• After that date employees lose access to the schedules, requests and time tracking.
• We keep the organisation's data for 90 days — during that time you can come back without losing the history.

For details of the other sections of the portal, see An overview of the billing panel.

Updated on: 10/08/2026