Articles on: Using Proplanum as an Employee

Why can I not stop the clock in the app?

If the mobile app shows a running shift or break but you cannot stop it or record a break, it usually means your company has not turned time tracking on in the app. Below we explain what that means and where you clock in and out in that case.

What you see in the app

When the company does not use time tracking in the app, your phone only gives you a view of the current work or break. You will see that the shift is running, but the "Start" and "Stop" buttons are inactive and you cannot record a break there.

That behaviour is correct — it is not a fault in the app.

Where you track working time

In that configuration you carry out every action — starting and finishing the shift and the breaks — only in Proplanum KIOSK. You log in there with a PIN or a QR code.

You will find your PIN in your profile, in the "Personal information" tab, in the "KIOSK PIN" field.
You get the QR code from the menu under your avatar (bottom left corner) → "My QR code".

Remember: How you track working time is decided by your employer. How clocking shifts and breaks at the terminal works is described in RCP System and Starting and finishing a shift.

What to do if something is missing

If you have no access to a KIOSK, do not know your PIN or something does not add up, get in touch with your supervisor — how time is tracked at the company is set on their side.

Caution: Do not try to "work around" the missing Start/Stop button in the app. Time recorded at the KIOSK goes into your records automatically — you can check it in the Records tab.

Updated on: 10/08/2026

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