Articles on: Proplanum KIOSK

KIOSK doesn't recognise me — what should I do?

If KIOSK shows "Not recognised" and returns to the idle screen, nothing was saved — you can simply try again straight away. Below are the most common causes and what to do about each.

The fingerprint doesn't work

The fingerprint was never enrolled. Check in the admin panel whether your account shows "Enrolled". If not, ask your manager to enrol it — see Enrolling a fingerprint.
Poor read. Dry your finger and place it flat, using the centre of the fingertip. KIOSK itself hints at what to fix.

The card doesn't work

The card is not assigned. Speak to your manager — they will assign it on the terminal, see Assigning contactless cards.
The card was deactivated. That happens automatically when a newer card is issued to you. Use the new one.

The reader is disconnected

If a reader has dropped out, KIOSK says so plainly and suggests using a QR code or a PIN. It is a temporary situation — report it to your manager, but clock in with the fallback method so the entry is not lost.

The PIN and QR code always work

A PIN and a QR code need no reader at all. Both live in your profile in the mobile app — the QR code under "Show code", the PIN in your personal details.

Important: If you still could not clock in, do not leave it unreported — your manager can add the entry from the work time records.

Updated on: 07/08/2026

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