Articles on: Mobile App

First launch and signing in

Getting into the mobile app for the first time takes a moment and comes down to two screens: choosing a region and signing in. Both are worth knowing, because you rarely come back to the region setting — and when you do need it, it is easy to miss.

Choosing a region

On first launch the app asks which region your organisation's data is stored in. The choice matters: it tells the app which server to connect to.

Important: If you sign in and see a message about an unknown account, and you are sure about the password, check the region. You can go back to it from the sign-in screen with the "Change region" link.

Signing in

Remember: Your employer creates the account. If you do not have access yet, start with Joining your organisation.

Resetting your password from the phone

You do not have to switch to a browser — you can set a new password in three steps.

On the sign-in screen tap "Forgot your password?" and enter your email address.

Type in the six-digit code from the message.

Set a new password and sign in.

Forced update

When your version of the app is older than the minimum supported one, the app stops on the update screen. This is a safeguard — old versions can misread data coming from a newer server.

Caution: This screen cannot be skipped. Update the app in the App Store or Google Play and launch it again.

Working in a different time zone

If the location you work at is in a different time zone than your phone, the app shows a thin information bar above the content. All schedule times are then given in the location's time.

Updated on: 09/08/2026

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