> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.proplanum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is chat and who can use it?

Arrangements about shifts, requests for cover and questions like "who is opening today" usually end up in private messaging apps — and nobody can reconstruct them later. Chat in Proplanum moves that communication to where the schedule already is: into the app, in the context of a location and a team.

# Who has access

Chat is available in the mobile app to **every role**, regardless of permission level. You will find it as the **Chat** tab on the bottom bar.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-lista_1yhlkuz.png =320xauto)

The list shows all your conversations — one-to-one and group — with the last message and an unread counter.

# One-to-one conversations

You start a new conversation with the plus button and pick the other person from the list of co-workers or through search.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-watek_191cg0j.png =320xauto)

Inside a thread you can reply to a specific message — a long press brings up a menu of actions.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-zaznaczona_1l0l2cv.png =320xauto)

The reply goes into the conversation with a quote, so it is clear what it refers to.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-odpowiedz_ph6g46.png =320xauto)

| Important: Company messages stay in Proplanum. You do not have to share your private phone number to sort things out with the team.

# Group chats

Location Managers and Managers create group chats — for announcements or for a specific team.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-nowy_18uvxyj.png =320xauto)

Tapping the group name in a thread opens the member list. The group administrator adds and removes people and changes the name.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-czlonkowie_1yguurn.png =320xauto)

|| Remember: In a group chat you can limit who is allowed to post — useful for announcement channels, where one message matters more than a discussion.

# Keeping conversations in order

With more threads you can narrow the list down with the filter in the app bar.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-filtr_1x8wp3i.png =320xauto)

A long press on a conversation opens its actions — mute, pin, rename the group and leave the conversation.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-czat-akcje_120kisp.png =320xauto)

# What chat in Proplanum gives you

* **A faster response** — a question about cover spreads in seconds, without phone calls
* **One place** — arrangements sit next to the schedule they concern
* **Separation of matters** — company communication does not mix with private
* **Fewer emails** — everyday details are settled in chat
* **Distributed teams** — contact between locations without another tool

If you are looking for contact with your supervisor, start with [How do I contact my supervisor through Proplanum?](https://help.proplanum.com/en/article/how-do-i-get-in-touch-with-my-supervisor-through-proplanum-12f18fh/).