> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.proplanum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Swapping and giving away a shift

Something came up on the day of your shift? No need to ring around the team. The app lets you report two things: a **swap** — when you have a specific person you want to trade with, or a **give-away** — when you simply cannot come and are looking for anyone to cover. Both requests go to your supervisor, who approves or rejects them.

# Where you start

You launch both actions with the plus button on the **Schedule** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-zmiany-menu_vpf6ry.png =320xauto)

After choosing **"Shift swap"** or **"Shift give-away"** you point to which of your upcoming shifts the request concerns.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-wymiana-wybor_8rev5i.png =320xauto)

# Shift swap

For a swap the app shows the people a swap is possible with — they have a shift in the same position and meet the working time rules.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-wymiana_1e1pbaf.png =320xauto)

1. Pick a person from the list.
2. Add a note if you want to explain the reason.
3. Tap **"Send request"**.

| Important: A swap needs both sides to agree and the supervisor's decision. Until it is approved, both shifts stay in the schedule unchanged.

# Giving away a shift

A give-away works in a similar way, but you do not point to a specific person — the shift goes into the pool of open shifts that anyone on the team can claim.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-oddanie_4jzsmr.png =320xauto)

||| Caution: Giving a shift away does not release you from it automatically. Until your supervisor approves the cover, the shift is still yours.

# Tracking the request

You can check the status of a request on the **Requests** tab, in the **"Shifts"** segment.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-moje-prosby_a8hdbh.png =320xauto)

Details of each entry open on tap — you will see who is handling it and what stage it is at.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-zmiana-akcje_1v8otct.png =320xauto)

|| Remember: You will learn about the decision from a push notification. Notification settings are described in [Notifications in the mobile app](https://help.proplanum.com/en/article/notifications-in-the-mobile-app-cidcta/).