> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.proplanum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Identification methods in KIOSK

Before KIOSK shows a shift and lets anyone clock in, it needs to know who is standing in front of the device. There are four methods — two that need hardware and two that work on any device. Employees pick whichever suits them; all four lead to the same screen.

# Fingerprint

The fastest method, because the employee needs to carry nothing.

1. Tap the **"Fingerprint"** tile.
2. Place a finger on the reader.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-odcisk_1wlnupp.png =320xauto)

If the read comes back poor, KIOSK does not refuse — it shows a short instruction and asks for another try.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-odcisk-slaba-jako_fl8xhf.png =320xauto)

|| Tip: The fingerprint has to be enrolled first. A manager does that in the admin panel — see [Enrolling a fingerprint](https://help.proplanum.com/en/article/enrolling-a-fingerprint-azprqd/).

# Contactless card

1. Tap the **"Card"** tile.
2. Hold the card against the reader.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-karta_grb9e9.png =320xauto)

A card that is not assigned to anyone, or one deactivated when a newer card was issued, will not work — KIOSK shows a message and returns to the idle screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-karta-nieznana_16a8wnd.png =320xauto)

# QR code

The QR code is the employee's personal identifier. It lives in the mobile app under **"My profile"** → **"Show code"**, and it can be printed.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-qr_1aaiu20.png =320xauto)

# PIN

A five-digit code from the employee profile. It needs no hardware at all, which makes it the fallback when a reader refuses to cooperate.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-pin_tfkruo.png =320xauto)

||| Caution: You will find your PIN in your own profile — in the app and in the browser, in the **"KIOSK PIN"** field. If it has to change, ask your manager to generate a new one.

# When a reader drops out

If a reader disconnects while KIOSK is waiting for a read, it says so plainly and suggests the QR code or PIN instead. The method stays in the menu — only the hardware is missing.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-kiosk-czytnik-rozlaczon_19wtr0o.png =320xauto)

Once recognised, the employee lands on the action screen described in [Tracking work time in KIOSK](https://help.proplanum.com/en/article/tracking-work-time-in-kiosk-e3b4s1/).