> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.proplanum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I check whether an employee received and accepted the invitation?

You can check every employee's invitation status straight from the team list — without opening their profile. That way you quickly see who has already activated their account and whose invitation has not arrived yet.

# Where to check the status

Once you are logged in to Proplanum, click **Team** in the menu on the left (the **ORGANISATION** group). On the employee list find the **"Status"** column — every row has a colour-coded marker telling you what stage of activation that employee is at.

![The Status column on the employee list](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/ppen26-emp-list_vvztol.png)

# What each status means

- **"Inactive"** (orange) — the employee has no access to an account yet. You can schedule them, but no invitation has been sent.
- **"Invited"** (blue) — the e-mail invitation has been sent, the employee has not activated the account yet.
- **"Pending"** (orange) — the employee has registered and is waiting for their supervisor's approval.
- **"Active"** (green) — the employee has accepted the invitation and logged in to Proplanum. That is confirmation the account works.
- **"Archived"** (red) — the employee has been removed from the active team.

| Important: The green **"Active"** status is the only sure confirmation that the employee received and accepted the invitation. As long as you see **"Invited"**, the invitation went out but the account has not been activated yet.

# When the invitation has not arrived

If the e-mail invitation ran into a delivery problem, a small warning icon appears next to the status marker. Hover over it to see the details:

- **"Bounced"** — the recipient's server rejected the message (for example a wrong address).
- **"Dropped"** — the message was blocked and did not arrive.
- **"Spam"** — the recipient marked the invitation as spam.

The icon only appears when there is a delivery problem — its absence means everything is fine with sending the e-mail.

In each of these cases send the invitation again: click the three-dot icon next to the employee and choose **"Resend invitation"**. More about the sending and activation paths in [Sending invitations and activating an account](https://help.proplanum.com/en/article/sending-invitations-and-activating-an-account-1uduk8o/), and the full description of every state in [Employee statuses and what they mean](https://help.proplanum.com/en/article/employee-statuses-and-what-they-mean-h2ihl7/).