> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.proplanum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# First launch and signing in

Getting into the mobile app for the first time takes a moment and comes down to two screens: choosing a region and signing in. Both are worth knowing, because you rarely come back to the region setting — and when you do need it, it is easy to miss.

# Choosing a region

On first launch the app asks which region your organisation's data is stored in. The choice matters: it tells the app which server to connect to.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-region_12eqxue.png =320xauto)

| Important: If you sign in and see a message about an unknown account, and you are sure about the password, check the region. You can go back to it from the sign-in screen with the **"Change region"** link.

# Signing in

Sign in with your email address and password — the same ones you use in the browser.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-logowanie_ztwvg4.png =320xauto)

|| Remember: Your employer creates the account. If you do not have access yet, start with [Joining your organisation](https://help.proplanum.com/en/article/joining-the-organisation-t3aewl/).

# Resetting your password from the phone

You do not have to switch to a browser — you can set a new password in three steps.

1. On the sign-in screen tap **"Forgot your password?"** and enter your email address.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-reset-1_cnwk14.png =320xauto)

2. Type in the six-digit code from the message.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-reset-2_10tda66.png =320xauto)

3. Set a new password and sign in.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-reset-3_k398zk.png =320xauto)

# Forced update

When your version of the app is older than the minimum supported one, the app stops on the update screen. This is a safeguard — old versions can misread data coming from a newer server.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-aktualizacja_xw01lj.png =320xauto)

||| Caution: This screen cannot be skipped. Update the app in the App Store or Google Play and launch it again.

# Working in a different time zone

If the location you work at is in a different time zone than your phone, the app shows a thin information bar above the content. All schedule times are then given in the location's time.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/2/4/3124ad20f50ccc00/pm26en-mob-strefy_1x1j6vz.png =320xauto)